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AI customer support desk

Resolve the repetitive questions instantly and give your team the time to handle the ones that matter. We deploy an AI support agent that answers from your own knowledge base, takes real actions like order look-ups and refunds, and escalates with full context.

Best for: online stores, SaaS and service businesses with growing ticket volumes.

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What's included

  • AI agent across email, chat, social DMs and help centre
  • Knowledge base built from your docs, policies and past tickets
  • Secure actions: order status, returns, bookings, account updates
  • Helpdesk setup or integration (Zendesk, Freshdesk, Gorgias, Intercom)
  • Routing, priorities, SLAs and escalation rules
  • Agent-assist drafts and summaries for your human team
  • Reporting on resolution rate, CSAT and top issues

How it works

  1. Audit your tickets to find what can be automated.
  2. Train the agent on your content and guardrails.
  3. Launch on one channel, then expand.
  4. Improve from unresolved conversations.
  • LLM agents
  • Retrieval (RAG)
  • Zendesk
  • Gorgias
  • Intercom

Ready to talk about AI customer support desk?

Book a free consultation. We'll map out what's possible, what it costs and how long it takes — no obligation.

Book a free consultation